Please read this before you book. All bookings are final.
All bookings are final
Once a booking is confirmed it cannot be cancelled, changed, moved to another date or refunded. This includes when your plans change, you arrive late, you cannot attend, or you are refused entry for breaking the venue's rules.
The convenience fee is not refundable, except when a full refund is made under the next section.
When you get a refund
The Host or innerline cancels your booking, or cancels an event: you get a full refund, including the convenience fee. This is automatic; you do not need to ask.
Your payment went through but no booking was confirmed, or you were charged twice for the same booking: the extra or unconfirmed payment is refunded automatically.
The Host moves your booking to another time: if the new time doesn't suit you, contact us within 48 hours of being told and before the new time. We review these requests and may refund at our discretion.
An event is postponed, moves to another venue, or loses its headline act: your ILT stays valid for the event as changed. If that doesn't suit you, contact us within 7 days of being told, and before the event, for a full refund including the convenience fee.
Genuine problems: contact us
If something serious went wrong that was not your fault (for example, the venue was closed at your booked time, the pitch or court could not be used as listed, or an event did not take place as listed), contact us within 24 hours of the booked time through Help & contact, by email or by phone, with your ILT code and what happened. Photos help.
We check every request with the Host. If we find the problem is genuine, we may give a full or partial refund. Requests sent later than 24 hours, or without an ILT code, may not be considered.
Rain or bad weather: outdoor bookings go ahead unless the Host cancels. If the Host cancels, you get a full refund.
How refunds are paid
Refunds go back to the original payment method only (the same UPI account, card or bank). We cannot refund in cash or to a different account.
Approved refunds are started within 7 working days. Banks then usually take 5 to 7 working days to show the money.
A refund is never more than the amount you paid. Inner Points you spent on the booking are returned; points you earned from it are removed. A coupon used on a refunded booking becomes available again only where its limits allow.
You get an email and an app notification when a booking is cancelled and refunded, and the ILT shows as cancelled.
Failed payments
If a payment fails or is declined, nothing is charged by us and no booking is made. If your bank shows a deduction for a failed payment, it is normally reversed by the bank within 5 to 7 working days. If it is not, send us the payment reference through Help.
Payment disputes
Please contact us before raising a dispute or chargeback with your bank; most problems are solved faster that way. While a dispute is open, the booking and its ILT may be cancelled, and we may share the booking and entry records with the bank.
Contact
innerline.events@gmail.com · +91 90436 98008 · Help & contact in the app or on the website.