These terms apply when you use innerline (the website and app) to book turfs, courts and event tickets, or to list a venue or an event as a Host. By using the service you agree to them.
What innerline is
innerline is an online platform. Independent Hosts (turf and court owners, and event organisers) list their slots and events, and you book them through us. Unless a listing says otherwise, innerline does not own or run the venues or organise the events.
The Host alone is responsible for the venue or event itself: its condition, safety, staff, timing, line-up, permissions, and whether it is open or goes ahead.
Your account
You must be 18 or older to create an account. Give your real name and a mobile number you can be reached on. One person, one account.
Keep your sign-in to yourself. You are responsible for everything done from your account.
We may suspend or close an account, or cancel its bookings, if we believe it is used for fraud, abuse, reselling bookings, payment disputes made in bad faith, or in breach of these terms.
Bookings
A booking is confirmed only when payment succeeds and its ILT appears in your account. Places held during checkout are released if payment is not completed in time.
The price shown at checkout is the full amount you pay, including any convenience fee.
All bookings are final. Cancellations and refunds are covered only by our Refund & Cancellation Policy, which is part of these terms.
Each ILT admits what it says (one booked slot, or one person where a listing says so) and can be used once. The first scan is the one that counts, so keep your QR code private.
The Host may refuse entry for a valid reason, such as age limits, arriving after last entry, being intoxicated, unsafe behaviour, breaking venue rules, or a pass that has already been used. No refund is due in these cases.
Do not copy, alter or resell ILTs. Altered, copied or resold passes may be cancelled without refund.
If a price or listing is clearly wrong because of an error, or a booking was made by fraud, we may cancel the booking and refund what was paid.
Changes by the Host
Hosts may change minor arrangements, such as which pitch or court you play on, or a supporting act at an event. These changes are not grounds for a refund. If a booking or an event is moved or cancelled by the Host, the Refund & Cancellation Policy applies.
At the venue
Follow the venue's rules and the instructions of its staff.
Sports and outdoor activities carry a risk of injury. You take part at your own risk, and you are responsible for your own belongings.
innerline is not responsible for injury, loss or damage at a venue, except where the law says we cannot exclude that responsibility.
Inner Points and coupons
Inner Points are a loyalty reward, not money. They have no cash value, cannot be transferred, and can be used only for a discount on bookings at the rate shown in the app.
Points earned on a booking are removed if that booking is refunded; points you spent are returned.
We may change or end Inner Points or any coupon at any time, and cancel points or coupons gained by misuse.
If you are a Host
Our Host Agreement (innerline.in/host-agreement) applies to you as well as these terms. You accept it when you ask to become a Host.
List only venues and events you have the right to run, with accurate details, prices and capacity. Every listing is reviewed before it goes live; we may decline, edit for accuracy, pause or remove any listing.
Give us true details about yourself and your venue. We arrange payouts with you directly, and may hold them until your details are verified.
You are solely responsible for licences, permissions, safety, staff, insurance and taxes for what you host.
We collect payment from guests on your behalf and pay you the booking amount less our platform fee, shown in your Host dashboard, after the booking or event date.
If you cancel, move the date, or cannot provide what was booked, guests are refunded and that amount, with any payment charges, is deducted from your payouts or must be repaid to us.
We may hold or deduct payouts while a complaint, chargeback or fraud check is open.
You agree to make good any loss, claim or penalty innerline faces because of your listings, your venue, or your breach of these terms.
Use guest details only to run that booking. Do not use them for marketing without the guest's consent.
Reviews and content
Reviews must be your honest experience of something you attended. We may remove any content that is abusive, false, illegal or unrelated. You keep ownership of what you upload and allow us to display it on the service and in our promotion of it.
Things you must not do
Break the law or anyone's rights using the service.
Try to access other people's accounts or data, or interfere with how the service works.
Use bots or scripts to grab bookings.
List or promote anything unlawful or unsafe.
Our responsibility
The service is provided as it is and as available. We work to keep it accurate and running but do not promise it will always be available, error-free or uninterrupted.
innerline is not liable for the acts or failures of Hosts, or for indirect losses such as travel, lost time or lost profit.
To the extent the law allows, our total liability to you for any booking is limited to the amount you paid us for that booking. Nothing in these terms takes away rights you have under Indian consumer law that cannot be excluded.
You agree to make good any loss innerline faces because of your misuse of the service, fraud, or breach of these terms.
Things beyond our control
We are not responsible for delays or failures caused by things outside our reasonable control, such as weather, natural disasters, strikes, government orders, power or internet failures, or failures of our service providers.
Complaints, law and disputes
Contact us first through Help & contact or our Grievance Officer at innerline.events@gmail.com or +91 90436 98008. We acknowledge complaints within 48 hours and aim to resolve them within one month.
These terms are governed by the laws of India. Subject to your rights under consumer law, courts at Itanagar, Arunachal Pradesh have exclusive jurisdiction.
Changes
We may update these terms. The date at the top shows the latest version; continuing to use the service means you accept it.